American Begins Its Apology Tour Over Sales and Distribution Fiasco
Cranky Flier
JUNE 17, 2024
For the last year and a half, American has been involved in a war against travel agencies, companies, and travelers themselves over how and where they can book their travel. General Vasu Raja led the fight, and, well, he lost. Badly. Now President Robert Isom has removed General Vasu from his post, as he tries to salvage the war effort. Under Steve Johnson, previously Chief Strategy Officer, the plan now appears to involve a quick 180-degree shift in tone and substance.
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