Armed With Tortured Data, American Takes Its Old New York Strategy Systemwide
Cranky Flier
MARCH 5, 2024
American Airlines held its first investor day in years yesterday, and while several execs did a good job highlighting many of the changes going on around the airline, it was the commercial strategy that I found to be wild. American didn’t talk at all about its product. Instead Chief Commercial Officer Vasu Raja spoke about the only two things the airline thinks matter on the commercial side: the network and the AAdvantage frequent flier program.
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